In our fast paced world when communication can be instant there can be the temptation to react swiftly with an email reply. Remember though the slightly older technology that facilitates full duplex synchronistic conversation – the telephone – and its modern counterparts the Voice call or video call. You can engage much better, reach a full solution rather than just the next step… and there’s less opportunity for misunderstanding.

See also: Before you click SEND, think TRACKS